NetApp Authorised Support Partner (ASP)

Outstanding Support Services from Proven Experts

Getting the most from your storage infrastructure takes more than great technology. You need support services you can trust. For over 30 years, Alpha has provided organisations with superior proactive and reactive support services. We’re technical overachievers with specialised knowledge.

Our superior support delivery has earned us the title of NetApp STAR Certified Support Partner in the Authorised Support Partner (ASP) Program. You can count on us to monitor your critical environment with insight, manage the unexpected, and accelerate problem resolution.

Skilled and Responsive
Comprehensive Support
As a customer, you will have access to Alpha’s 24x7 call centre. Our NetApp certified support-desk engineers will deliver you fast, targeted action with electronic case tracking, root-cause analysis (RCA) of problems, and a clear, proactive case escalation process. Our field support engineers are committed to your contracted service level agreements. Below is a list of ASP Program offerings that we make available to our customers to ensure your support needs are met.

• NetApp 24x7 phone support for Level 1 and Level 2 NetApp Support Services
• Remote Monitoring
• Storage Audit Report

We also offer

• VMware 24x7 phone support for Support Services
• Onsite consultancy
• System Health Checks
• Disaster Recovery Testing
• Infrastructure Reviews
• Bespoke Administrator Training

Real-time Response Case Management
NetApp evaluates how well we’re serving you based on key metrics. Our dedicated program manager stays in close contact with NetApp to provide outstanding case management. We log cases regularly and report to NetApp on SLA compliance, response and closure rates, and case escalation and resolution. Our clear and focused escalation process helps resolve your issues fast.

Backup Support You Can Count On
You can count on us to provide innovative support that’s focused on your success. As a Certified Support partner, we receive priority routing to NetApp Global Technical Support Centres which means our support team receives fast, high-quality backup support from NetApp.

Certified for Your Complete Satisfaction
Up-to-date Knowledge
Our services delivery team stays current with real-time access to software updates, online configuration tools, and parts delivery information—all at our fingertips on our customized NOW™ (NetApp on the Web) portal. We maintain a close relationship with NetApp to make sure you always benefit from their latest offerings and best practices.

Advanced Skills
To qualify as a STAR Support Certified Partner in NetApp’s ASP program, our team of engineers has taken and passed the same extensive technical training as NetApp’s own Global Services support teams.

Our certifications include:

• NetApp Certified Data Administrators (NCDA)
• NetApp Certified Implementation Engineers (NCIE)
• VMware Certified Professionals (VCP)
• Microsoft Certified System Engineers & Certified Professionals (MCSE & MCP)

Measured Performance and Customer Satisfaction
NetApp measures our performance in a bi-annual support audit and in an annual business review. They survey our customers as a part of this process. This valuable feedback is the basis that helps us improve our service to you.

Passionate About Your Success
Proven Quality
We follow the highest professional and ethical standards. The proof is in what our customers say about us.

“We chose Alpha because of their capacity to provide a tailored support contract for our entire business …their support is second to none”  Jamie Lowe, Network Manager –Pets at Home

Let Us Be a Valuable Part of Your Team
At Alpha, we take the team approach. Our participation in NetApp’s ASP program is proof of the value of teamwork and your assurance that our support services meet the highest technical and customer-satisfaction standards.
 
For more information please contact Steven Bomberg, Services Manager to discuss your specific NetApp Support requirements on 0800 112 3282