Support

To ensure maximum availability and efficiency of your key IT infrastructure Alpha has developed a range of proactive services in order to identify and pre-empt any technical errors which may cause availability issues with your data storage and fileserver systems. To further this offering Alpha are also able to offer highly skilled Technical consultants to provide or assist with proof of solution testing, infrastructure solution testing and an evaluation of your Disaster Recovery systems and procedures.

Proof of Solution

Following the implementation of Server/Storage infrastructure Alpha have the capability to ensure that the solution is maintained in accordance with it’s original objective, additionally Alpha can offer services designed to ensure that the potential of the solution is maximised thereby delivering an increased return on investment and reducing new IT spend, these services can be categorised as follows;

• Solution verification
• Scenario testing
• Environment change assessment
• Solution Improvement

By providing these services it is our intention to help your IT team and greater organisation deliver improved operational efficiency and greater utilisation of your IT infrastructure whilst reducing your support and total cost of ownership.

Periodical Assessments

Alpha's periodical infrastructure assessments measure your systems utilisation and operational status via extensive analysis of the system configuration and usage. One of Alphas certified technicians will carry out a comprehensive systems check on a quarterly or bi-annual basis typically the checks would include;

• System configuration review
• Resource utilisation checks
• System patch check/update
• Database optimisation