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Support Agreements

As an independent Systems Integrator Alpha tailors its support products to provide complimentary services to work in conjunction with your chosen Vendor Partner product warranty, this results in a Vendor providing remedial hardware or software service and Alpha providing configuration support and preventative maintenance services for Operating System / Application software and firmware.

Alphas expertise lies within the implementation of Server/Storage Infrastructure, Network Operating Systems and Server based applications – all key components central to your IT operation, to enhance this professional installation capability Alpha has designed a comprehensive range of post implementation service products that go beyond those offered as standard by the equipment Vendor.

Standard Support

Our standard telephone and remote access support service provides expert problem diagnostic and resolution. All service requests and technical support enquiries are managed by a central Helpdesk team. Call to response times are delivered within 4 hours as standard. The Helpdesk centre also offers assistance to your IT staff for configuration queries and general product best practice enquiries. A significant benefit to your organisation is the consistent communication between our Helpdesk team and your own IT staff thereby helping develop a close relationship between key personnel.

Premium Support

To ensure maximum availability and efficiency of your key IT infrastructure Alpha has developed a range of Premium Support services designed to compliment our extensive Data Management solutions portfolio. These services provide a pro-active approach to the management and maintenance of your systems to pre-empt any technical problems which may result in availability issues and costly downtime. Extensive analysis of system configuration, utilisation and the undertaking of planned maintenance ensures that is the potential for fault or error is kept to a minimum. Alpha are able to provide further complimentary services including “Proof of Solution” testing to ensure that your Data Backup or Availability solution is still operating as planned.